How to Cancel Your DEWA Account When Moving in Dubai | Faizan Movers
Looking to move out in Dubai? Learn how to cancel your DEWA account step by step with Faizan Movers
By Faizan Movers Editorial Team] | Reviewed by M Suleman | Last checked against DEWA’s published service guides on 6 Nov 2026. How to Cancel Dewa Account | Moving Out Dubai
Moving between two properties in Dubai means handling a DEWA move-out, a security deposit, a final bill, possibly an Ejari cancellation, and a building handover, all on the same few days. Most guides explain the DEWA form. Very few explain how to choose the date so that you are not left in a dark apartment during the landlord inspection, or paying twice for a deposit you could have transferred.
This guide covers the full process for moving within Dubai: which DEWA service to use, how to pick the right date, what the money will look like, and what to keep as proof afterwards.
Quick answer: If you are moving to another property in Dubai, check DEWA’s Move-To service first, because it closes the old premises and activates the new one in a single request and can carry your deposit across. If you are not moving into a new DEWA-connected property, use the Move-out service. In both cases, select the date and time of your last need for electricity and water, pay the final bill the moment it arrives, and keep the clearance certificate.
How To Cancel DEWA Account Step By Step
Step 1: Choose the right DEWA service
| Your situation | Best route | Watch out for |
| Moving from one residential property to another in Dubai | Move-To (move-out and move-in in one request) | Needs the new premises number, move-in date and a valid Ejari for the new place |
| Moving from one commercial unit to another in Dubai | Move-To | Move-To supports residential to residential and commercial to commercial, not switching category |
| Leaving Dubai or the UAE, or not taking a new DEWA connection | Move-out | Choose an IBAN that will still be open after you leave |
| Tenant whose landlord starts Ejari cancellation (single-premise residential) | Follow the email link DEWA sends, or submit Move-out yourself | Do not assume deactivation happened if no email arrives |
| Property owner leaving, business customer or Free Zone case | Move-out through DEWA’s own channels or Dubai Now | The Ejari integration should not be assumed to apply |
| Property managed by a management company | Ask the manager who cancels Ejari, then submit DEWA move-out yourself | Responsibility for Ejari cancellation can sit with the management company |
The standard Move-out service is the right one for people leaving a property. Do not choose the demolition-related service unless the disconnection is for demolition.
Step 2: Understand what you are actually closing
A relocation involves four separate processes. Completing one does not complete the others.
- DEWA move-out: ends electricity and water at the old premises and produces the final bill.
- Ejari cancellation: records the end of the tenancy contract.
- Building clearance: your community or tower’s own move-out permit, lift booking and inspection.
- Physical handover: returning keys and the property to the landlord.
Step 3: Get your details ready before you start
- DEWA contract account number from your bill.
- Nine-digit premise number from your bill or the premise identification at the property. This is a different number from the contract account number.
- Access to your registered mobile number and email. DEWA sends verification codes, the acknowledgement, the final bill and the clearance certificate there. If you are changing phone numbers as part of the move, sort this out first.
- DEWA User ID or UAE Pass, or use the guest route with account and premise numbers plus a verification code.
- Bank proof showing IBAN and beneficiary name, if you want an IBAN refund. The beneficiary name must match the customer name in DEWA’s records.
- For Move-To: the new premises number, move-in date and valid Ejari number for the new property.
Step 4: Pick the date and time (the part most guides skip)
DEWA states that deactivation happens within 24 working hours from the date and time you select, and that the final bill follows within 24 working hours of the requested disconnection time. DEWA’s working hours for this service are Monday to Saturday, 7:00 am to 8:00 pm, excluding public holidays. Move-To disconnections cannot be scheduled on Sundays or public holidays.
What this means in practice (Planning advice, based on that published wording):
- The selected time is the point from which disconnection can occur, not a promise of a disconnection at that minute. Plan on the supply possibly remaining on for a short period afterwards.
- The risk to plan around is selecting a time that is too early, not too late. If you pick the morning of your move but the cleaners and landlord inspection finish at 5 pm, the supply could be cut mid-process.
- A good rule: select the time you expect your last need for electricity and water to end, which is usually after final cleaning and inspection, not when the movers arrive.
- If your handover falls on a Friday evening, Saturday afternoon, or just before a public holiday, expect the 24 working hours to stretch across the weekend or holiday. That affects when the final bill arrives, so do not promise a landlord a clearance certificate on a fixed day.
- Submit about a week early. DEWA’s request-management options let you check whether an open request can be rescheduled if your moving date shifts, and the acknowledgement number is what you will use.
Which of your tasks need power or water?
| Task | Needs electricity | Needs water |
| Packing and furniture disassembly (power tools) | Often | No |
| Lift and loading bay use | Building supply, usually not your unit | No |
| Final cleaning | Vacuum, lighting | Yes |
| AC left running for landlord inspection in summer | Yes | No |
| Meter and handover photos | Lighting helps | No |
Step 5: Apply online
- Open DEWA’s official Deactivation of Electricity/Water (Move-out) service, or the Move-To service if you are moving to another DEWA-connected property.
- Sign in with your DEWA User ID or UAE Pass, or use the guest route.
- Select the contract account for the property you are leaving. If you hold more than one account, such as a home and a business premises, check the premise details carefully. A request filed against the wrong account can disrupt another property.
- Settle outstanding bills. DEWA’s requirements state previous bills must be settled before a move-out request.
- Select your date and time (see Step 4).
- Select the deposit refund method (see Step 6).
- Review everything, verify and submit. Save the request or notification number.
Step 6: Know what the money will look like
Service charges
DEWA’s current Move-out guide lists:
| Charge | Small meters | Large meters |
| Electricity and water disconnection | AED 125 | AED 300 |
| Knowledge fee | AED 10 | AED 10 |
| Innovation fee | AED 10 | AED 10 |
| Total of listed charges | AED 145 | AED 320 |
These are separate from your consumption bill and deposit. Eligible UAE national Thukher and Sanad cardholders are listed for a 50% discount on deactivation charges. Confirm the exact amount on screen before submitting.
Worked examples (illustrative figures)
Example A: final bill lower than the deposit. Deposit AED 2,000. Final bill AED 350. DEWA deducts the bill, leaving AED 1,650 to be refunded by your chosen method.
Example B: final bill higher than the deposit. Deposit AED 2,000. Final bill AED 2,300, which could happen after a high-usage summer month. You pay the AED 300 difference, and DEWA states the final bill is due immediately on receipt.
Example C: Move-To with a higher new deposit. Existing deposit AED 2,000. The new premises requires AED 3,000. You settle the old final bill, and DEWA’s FAQ says the existing deposit can be applied to the new premises, with you paying the difference. If the new requirement is lower than your existing deposit, check how DEWA shows the remaining amount on screen, because the published guide does not set out one rule for every case.
Note that paying your latest regular bill does not mean the account is settled, because the final bill covers consumption up to the disconnection reading.
Choosing a refund method
| Method | Best for | Watch out for |
| IBAN | Most people, for refund amounts up to AED 200,000 | Bank proof must show IBAN and a beneficiary name matching DEWA’s record |
| Cheque | Refund amounts above AED 200,000 | Wait for the ready notification and the courier’s call |
| Transfer to another active DEWA account in your name | People keeping another connected property | Only for accounts in your own name |
| Apply for the refund later | When bank proof is not ready yet | Put a reminder in your calendar so it does not get forgotten |
If you are leaving the UAE, use an IBAN on an account you will keep open after departure. Do not plan your budget around a same-day refund. DEWA does not publish one universal completion period for every case.
Step 7: Understand the Ejari link
For certain residential cases with a single premise number, when the owner starts Ejari cancellation, DEWA emails the tenant a link to continue deactivation. You can settle amounts, choose the date and time, and select a refund method there. After the final bill is settled, the clearance certificate is sent to you and to RERA.
The Dubai Land Department’s Dubai Now journey is: the owner opens the property in Property Wallet, selects cancel tenancy contract, sends the request to the tenant, the tenant approves or declines, and the owner is notified. If a management company handles the property, it may be the party that cancels Ejari.
Planning advice: Ask your landlord or property manager at least two weeks before handover who will start the Ejari cancellation and when. Do not wait for an email that may never arrive.
Step 8: A move-out timeline you can copy
This is a planning timeline, not a DEWA requirement.
| When | What to do |
| About 30 days before | Confirm tenancy end and handover date. Locate contract account and premise numbers. Check your registered mobile and email. Ask who will cancel Ejari. |
| About 21 days before | Decide between Move-To and Move-out. If using Move-To, make sure the new Ejari and premise number are ready. |
| About 14 days before | Ask the building about move-out permit, service-lift booking, loading bay and security registration for movers. Pay outstanding DEWA bills. |
| About 7 days before | Submit the DEWA request, with the date and time set for your last utility need. Save the request number. |
| 1 day before | Check that the request shows the right property and time. Reschedule if your plan changed. |
| Moving day | Load, clean, inspect and hand over keys. Photograph the meter reading and the empty property. |
| 1 to 3 working days after | Watch your email and SMS for the final bill. Pay it immediately. |
| After payment | Save the clearance certificate. Track the deposit refund or transfer. |
| Within about 30 days | Confirm the Ejari cancellation and building clearance. Close your record folder. |
Step 9: Common mistakes and how to avoid them
| Mistake | Why it hurts | Fix |
| Choosing the move-in morning as the DEWA time | Supply may stop before cleaning or inspection ends | Select the expected end of your last need |
| Confusing contract account and premise numbers | Guest route fails or the wrong property is targeted | Read both numbers off the bill labels |
| IBAN proof with a different name | Refund may not process as expected | Match the DEWA customer name exactly before applying |
| Assuming key handover closes DEWA | Account stays active and consumption continues to be billed | Submit your own request and wait for the clearance certificate |
| Ignoring the final bill because the last regular one was paid | Unpaid amount stays open | Pay as soon as the final bill arrives |
| Waiting for the Ejari email | It may not arrive for non-eligible cases | Submit Move-out yourself if no email arrives |
| Using Move-To to switch from residential to commercial | Not a supported category switch | Use separate Move-out and a new connection process |
| Changing phone number before the move | You may miss codes, bills and certificate | Update registered contacts first |
Step 10: Keep proof of closure
Store these in one folder, named by date, for example 2026-11-30_DEWA-final-bill.
- DEWA request or acknowledgement number
- Final bill and payment receipt
- Clearance certificate
- Deposit refund or transfer confirmation
- Ejari cancellation confirmation
- Building clearance or handover confirmation
- Meter and property photos from handover day
If something is disputed later, such as a charge on the old account, these documents let you show what was closed, when and how.
What if you forgot to cancel DEWA?
Contact DEWA through its official channels as soon as you notice, and ask for the correct move-out procedure for your situation. A tenancy end date or key handover does not automatically close the utility account. Check the final bill and account status directly with DEWA.
Apply through DEWA’s official Move-out service
Frequently asked questions
Can I cancel DEWA online?
Yes, through DEWA’s website or Smart App with your DEWA User ID or UAE Pass, or through the guest route using contract account number, premise number and a verification code.
Can I cancel without UAE Pass?
Yes. The guest route needs the contract account number, the nine-digit premise number and a code sent to your registered email or mobile.
How long does cancellation take?
DEWA states deactivation occurs within 24 working hours of the selected date and time, and the final bill follows within 24 working hours of the requested disconnection time.
Can I move my deposit to my new property?
Yes, through Move-To. If the new requirement is higher, you pay the difference, and you still settle the old premises’ final bill.
What is the clearance certificate?
Proof that the final bill for the account has been settled. DEWA sends it to your registered email after payment, and to RERA in eligible Ejari-integrated cases.
Can businesses use the same process?
Move-out covers business customers, but the residential Ejari integration should not be assumed. Use DEWA’s direct channels and check the requirements for your account.
Can I cancel before Ejari is cancelled?
They are separate services, connected in some residential cases. Coordinate the date with your landlord or property manager.
Coordinating the physical move
Utilities, building access, packing and handover all have to line up. Share your pickup address, destination and preferred date with your moving team early so the loading window fits your building’s rules and your DEWA time.
Faizan Movers in Dubai
Faizan Movers is a licensed moving and relocation company based in Al Quoz, Dubai. Over 5+ years we have handled moves in Business Bay, JLT, JVC, Palm Jumeirah, Dubai Marina, Downtown and Deira, and the same pattern repeats: every move takes its own time, cost and effort.
- Studios and small apartments: these are usually finished within a day, with estimates starting from around AED 300 depending on distance, floor, and building access. For these, set your DEWA time for when you expect the move and final check to end, then submit the request about a week early.
- Villas and warehouses: these take longer, often more than one day, with more labour and cost. Submit your DEWA request early, but set the date for the final day of the move, so power and water stay available for packing, cleaning and inspection.
- Building rules: move-out permits, service-lift bookings and loading-bay access are the most common cause of delays we see. Confirm them with your building management well before moving day, and keep the DEWA supply on until the last hour of the move.
Official sources
- DEWA: Deactivation of Electricity/Water (Move-out)
- DEWA: Transfer of Electricity/Water (Move-To)
- DEWA: Consumer FAQs
- DEWA: Official tutorial videos
- Dubai Land Department: Terminate a Tenancy Contract via Dubai Now
- Dubai Land Department: Frequently Asked Questions
- Faizan Movers Suitcase and Luggage Packing EST’s Real World Experience
DEWA procedures, fees and refund methods can change. Re-check the official service pages before relying on any figure here.
summary
To cancel DEWA account, start the DEWA move out process through DEWA cancellation online.
Review your DEWA final bill before you cancel DEWA account, and check your DEWA security deposit refund options.
Schedule DEWA disconnection around your move, then track the DEWA move out request and DEWA cancellation online confirmation.
Keep the DEWA final bill and DEWA security deposit refund records, and confirm DEWA disconnection before you cancel DEWA account.
Finally, check DEWA move out completion, follow DEWA cancellation online updates, and verify your DEWA final bill, DEWA security deposit refund and DEWA disconnection status.
Before you cancel DEWA account, confirm the DEWA move out date and submit DEWA cancellation online for the correct property.
During DEWA move out, review your DEWA final bill and understand how the DEWA security deposit refund is calculated.
After DEWA disconnection, settle the DEWA final bill and track your DEWA security deposit refund through the selected method.
Keep your DEWA cancellation online confirmation and check the DEWA move out request before you cancel DEWA account.
Once DEWA disconnection is processed, verify DEWA cancellation online status, save your DEWA final bill and DEWA security deposit refund details, and close your DEWA disconnection arrangements before you cancel DEWA account.
